Channel gaps
Great in-store experiences often never reach customers researching your brand online.
CUSTOMER PROOF ACROSS EVERY CHANNEL
Testimonial software for Retail
Connect great store experiences with the next buying decision.
Collect feedback from in-store and online customers, highlight the people and service behind your brand, and publish stories that build confidence.
- No credit card
- No customer login
- Review before publishing
New testimonial receivedReady for your review
Related topics
- review and testimonial software for retail
- retail customer testimonials
- retail reviews
- retail customer feedback
One workflowonline and in store
Local prooffor every location
Stronger storiesthan star ratings
WHY CUSTOMER PROOF MATTERS
Make the value customers experience easy to see.
For retailers, store networks, and omnichannel brands, the most useful testimonials answer real buyer questions and remove specific doubts.
Location variation
Each store needs relevant local proof without creating a fragmented collection process.
Experience matters
Service, advice, availability, and convenience are difficult to express with ratings alone.
USE EVERY STRONG STORY
Customer proof for more than one page.
Keep approved testimonials organized and ready for the website, campaigns, sales conversations, and the teams that need them.
Explore Clientalio featuresIn-store QR collection
Location-specific testimonials
Staff and service stories
Click-and-collect feedback
Loyalty member campaigns
Website and social proof
ONE LINK. THREE SIMPLE STEPS.
From customer experience to published proof.
Send your collection link
Share a branded request by email, message, QR code, or at the moment your customer is happiest.
Collect video or text
Customers respond from any device without downloading an app or creating another account.
Review and publish
Approve the best responses and embed trusted stories where they can influence decisions.
ASK BETTER QUESTIONS
Prompts designed to uncover a useful story.
Start with a focused question, then let customers explain the problem, experience, and outcome in their own words.
QUESTION 1What stood out about your shopping experience?
QUESTION 2How did our team help you find the right product?
QUESTION 3Why would you shop with us again?
BUILD A REPEATABLE PROGRAM
Plan collection around the moments that matter in retail.
Give your team a clear routine for requesting, approving, organizing, and distributing every useful customer story.
Choose the right moment
Request feedback after a visible result, completed service, renewal, successful delivery, or milestone while the experience is still easy to describe.
Review with context
Confirm permission, attribution, and any sensitive details. Keep the approved version connected to the original response and customer record.
Distribute by buyer need
Group stories by audience, service, challenge, and outcome, then publish the most relevant proof on websites, proposals, campaigns, and sales materials.
RETAIL CUSTOMER PROOF
Start free Bring the strongest parts of your retail experience into every channel.
Launch your first testimonial collection page today. No credit card required.